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Create Free Business Account| Product Supported | Avaya ONE‑XC R6.X video components |
| Provided Support | Incident response and vendor escalation |
| Service Type | Video Support |
| Remote Onsite | Remote with escalation to vendor engineering |
| Duration Hours | null hours |
| Service Duration | 12 Months |
| Service Location | Customer data center or cloud instance (remote delivery primary) |
| Service Description | Timebound Avaya support focused on ONE‑XC R6.X video incidents |
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1YPP denotes a 12‑month, pay‑period support engagement focused on video services for ONE‑XC R6.X. It establishes coverage and escalation for that term.
This service provides guidance and validation for R6.X upgrades as they affect video; major upgrade project management may require an expanded engagement.
Primary delivery is remote with vendor escalation to Avaya engineering. Onsite work can be quoted separately if required.
Incidents impacting video session continuity are prioritized for escalation under this plan; escalation timelines follow the agreed case severity process.
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