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Create Free Business Account| Mpn | 242151J |
| Vendor | Avaya |
| Category | software-services/professional-services |
| Service Type | Support and maintenance |
| Remote Onsite | Remote |
| Duration Hours | Varies by order |
| Service Duration | 3 Years |
| Service Location | Customer site / Remote |
| Product Supported | SA ESS C/D EC500 R9 Single Mode |
| Service Description | Vendor-backed post-purchase support for SA ESS C/D EC500 R9 single-mode deployments (MPN 242151J). |
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The 3-year term covers vendor-backed support and maintenance activities tied to the SA ESS C/D EC500 R9 single-mode product identified by MPN 242151J; exact entitlements are specified in the service order.
Open cases through the documented Avaya support channel provided at contract initiation; the service includes coordination and escalation per the plan terms.
Primary delivery is remote; any on-site work must be agreed in the service order and may incur additional fees.
Transferability depends on the service order terms and Avaya policy; contact procurement to arrange changes before relocation.
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