AVAYA SA ESS C/D CMS R17 HA AGT 251+

Protect your contact center analytics and availability with Avaya’s support for CMS R17 high‑availability deployments. SA ESS C/D CMS R17 HA AGT 251+ targets environments supporting 251 or more agents, delivering vendor case handling and software corrections to sustain reporting and historical call data integrity. For senior architects and procurement, this SKU simplifies vendor responsibility for CMS platform faults, minimizing internal escalation and ensuring continuity of service for agent operations and supervision tools. The one‑year term is ideal for aligning support renewal cycles with fiscal planning or for covering an interim period during upgrades. This contract reduces risk by channeling CMS incident management through Avaya and preserving the availability of centralized reporting that larger contact centers depend on.