AVAYA SA ESS C/D CCR6 ELITE AGT 251+ 3YAN

Protect customer experience and agent productivity with Avaya Elite support for CCR6 agent environments. Built for mid-to-large contact centers with 251+ agents, the Elite offering prioritizes agent-impacting incidents and accelerates recoveries through dedicated escalation paths and Avaya expertise. The service provides focused diagnostics for agent connectivity, telephony media paths, and CCR6 configuration, plus coordinated planning for rolling upgrades and interoperability updates. Compared with essential or standard tiers, Elite support improves access to senior troubleshooting resources and reduces the administrative overhead of escalation by using account-aware handling and documented remediation playbooks. Procurement can include remote diagnostics and, where contracted, on-site assistance to resolve complex interoperability faults. For IT directors who must preserve SLAs and customer experience while evolving contact-center capabilities, this package balances aggressive response with Avaya-aligned operational guidance.