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Create Free Business Account| Product Supported | Avaya Aura Contact Center 6 (Enterprise SIP VCE) |
| Provided Support | Software updates and technical support |
| Service Type | Software Assurance - Essential |
| Remote Onsite | Remote |
| Duration Hours | null hours |
| Service Duration | 1 Year |
| Service Location | Global/Remote |
| Service Description | One year of Avaya Essential-tier software assurance |
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It covers vendor entitlements for software updates, security patches, and remote technical support under Avaya's Essential tier for Aura Contact Center 6 Enterprise SIP VCE.
Yes. The SKU is intended to standardize software entitlements and patch delivery across multiple sites to maintain consistent contact-center operations.
Yes. You can typically purchase an upgrade to a higher support tier to obtain expanded escalation and services; contact Avaya or your reseller for options and proration rules.
No. This assurance provides software updates and remote technical support. Professional services for configuration or migration are quoted separately.
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