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Create Free Business Account| Manufacturer Part Number | 2YRBRZCBRE300NI-ED |
| Covered Period | 2 Year |
| Provided Support | Debugging, software updates, replacement, upgrades, diagnosis |
| Service Type | Technical |
| Remote Onsite | Electronic and Physical |
| Service Duration | 2 Year |
| Service Location | Electronic and physical support |
| Product Supported | Citrix appliances (per contract terms) |
| Service Description | 2 Year technical maintenance with diagnosis, upgrades, and replacement |
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It includes vendor diagnosis and debugging, software updates and upgrades, and replacement of malfunctioning appliances or components for the 2 Year contract term.
Yes. The Bronze Maintenance includes replacement of malfunctioning appliances or components as specified in the contract's electronic and physical service terms.
Yes. The service provides software updates and upgrades to help maintain supported versions and address security or compatibility issues during the 2 Year coverage.
Open a support case via your Citrix support portal or by contacting the vendor number provided in your contract; incidents will be triaged per Bronze Maintenance procedures.
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