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Create Free Business Account| Mpn | 239890J |
| Vendor | AVAYA |
| Category | software-services/professional-services |
| Product Name | SA ESS C/D AES R5 UNFD DSKTP 1YPP |
| Service Type | Software Assurance — Essential (Desktop) |
| Remote Onsite | Remote |
| Service Duration | 1 Year |
| Service Location | Customer site via remote support |
| Service Description | One-year Avaya software assurance for AES R5 Unified Desktop |
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It covers prioritized remote support for Avaya AES R5 Unified Desktop incidents, access to maintenance releases and patches, and escalation to Avaya technical resources for desktop-impacting issues.
This SKU provides remote support and remote remediation. Onsite support can be quoted separately if required by your deployment or local service terms.
Yes. Entitlement to AES R5 maintenance releases and security patches applicable to Unified Desktop is included for the covered one-year term.
High-severity incidents are routed through prioritized escalation paths to Avaya technical teams; response times follow the Avaya priority routing and case management process.
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