Avaya SA ESS AES R6 ADV TSAPI LG

Maintain predictable TSAPI integration behavior and reduce risk for enterprise telephony APIs with one year of Avaya support for AES R6 Advanced TSAPI. This support offering is scoped to the Advanced TSAPI component of Avaya AES Release 6 and supplies vendor troubleshooting, maintenance distribution, and escalation for issues impacting TSAPI clients. Use this contract to protect integrations between telephony platforms and contact center middleware, ensuring compatibility during AES updates and minimizing API downtime. The one‑year term is well suited for project pilots, phased migrations, or annual renewals where you require concentrated vendor support while you validate or operate TSAPI‑dependent services. Purchasing this SKU simplifies incident routing to Avaya and ensures access to the maintenance artifacts required to keep integrations stable.