Avaya SA ESS 1X ATTD R4 EXTL DB 5YPP

Ensure uninterrupted attendant console operations and external database connectivity for Avaya Attendant Release 4 with a five-year essential support contract. This SKU focuses on software assurance for deployments that rely on external directory or database services (EXTL DB) and require sustained availability for call handling, transfer workflows and operator features. Over five years, the agreement delivers access to Avaya-supplied updates, configuration guidance for external DB interfaces, and vendor escalation for software defects affecting attendant behavior. The extended term reduces total cost of ownership by locking support pricing and guaranteeing vendor responsibility across platform updates and environmental changes. Choose this support package when attendant uptime and reliable external data lookups are critical to business continuity and user experience.