AVAYA SA ESS 1X ATTD R4 EXTL DB 3YAN

Ensure continuous operation of Avaya ESS reliant on an external database by procuring the 3-year support attachment for Release 4. This SKU addresses the support and maintenance lifecycle specific to ESS deployments that separate the database from the ESS application host. The package covers vendor-assisted troubleshooting for connectivity, configuration guidance for supported external DB platforms, and access to software updates relevant to R4 ESS interoperability. For infrastructure teams running ESS with external databases, this attachment reduces uncertainty during upgrades and mitigations by aligning vendor support with the external DB topology. The offering targets organizations that require predictable support for database-related incidents and want a single vendor contact for ESS-plus-database issues. The bundled approach lowers operational risk and shortens time-to-resolution compared with sourcing ad hoc third-party DB support.