Avaya PUBCCAAS-IVR MIN ADDON USG SUBS ADJ LP

Keep self-service call flows available as demand changes. PUBCCAAS-IVR MIN ADDON USG SUBS ADJ LP is an Avaya cloud contact center add-on designed for usage-based subscription adjustment within IVR environments. It gives procurement and operations teams a cleaner way to scale capacity without overcommitting to fixed volumes that may sit idle during quieter periods. For organizations running customer-facing voice workflows, IVR is not optional infrastructure. It is the front door for authentication, routing, and containment. This add-on helps maintain that front door as call patterns shift, supporting a more precise fit between consumption and cost. That matters when service levels, budget discipline, and forecast accuracy all sit in the same conversation. Because this is an add-on rather than a standalone platform, it is intended for environments already using Avaya cloud contact center services. The value is in keeping the IVR layer aligned to operational reality: enough capacity to handle demand, enough flexibility to avoid waste, and a commercial model that supports growth without forcing a larger commitment than needed.