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Create Free Business Account| Mpn | GE4300ENM |
| Vendor | Avaya |
| Category | software-services/support-warranties |
| Product Name | PASS Basic SW SPT-SLENM |
| Product Supported | Avaya on-premise software components and licensed modules |
| Support Hours | Remote support during published business hours |
| Covered Period | Contact Avaya for available term options |
| Provided Support | Vendor software support, updates and remote troubleshooting |
| Language Supported | English; local language support subject to Avaya region |
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PASS Basic provides access to Avaya software updates, entitlement-validated downloads and remote technical troubleshooting. It focuses on software-level issues rather than hardware on-site remediation.
Updates are provided through Avaya’s entitlement process. After support enrollment and entitlement validation, licensed downloads and fixes are made available to the customer.
No. PASS Basic covers software support and remote troubleshooting. On-site hardware support requires a different service tier such as NBD on-site coverage.
Yes. Many organisations pair PASS Basic software coverage with a separate hardware support contract to achieve full platform coverage while optimising cost.
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