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Create Free Business Account| Mpn | GF4300ENV |
| Vendor | Avaya |
| Category | software-services/support-warranties |
| Product Name | PASS Base NBD-SLENV |
| Product Supported | Avaya on-premise communications hardware and related PASS Base components |
| Support Hours | Business hours, Next-business-day response |
| Covered Period | Contact Avaya for available term options |
| Provided Support | Next-business-day on-site response and vendor technical escalation |
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NBD (next-business-day) on-site response means Avaya will dispatch a field engineer to the customer site during the next business day following validation of the support case and entitlement.
PASS Base NBD-SLENV covers Avaya on-premise communications hardware and PASS Base components. Confirm specific model eligibility and entitlements with Avaya at time of purchase.
Parts replacement is managed by Avaya field service under the NBD response; spare sourcing and logistics follow Avaya’s spare parts process tied to the service entitlement.
Yes. Contact Avaya or your authorized reseller to review available service tiers for expedited response or extended hours beyond NBD.
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