Avaya Oceana R3 All Media CNCR User Pkg

Bring voice and digital service into one contact center model with Avaya Oceana R3 All Media CNCR User Package. This licensing package is designed for organizations that need agents to handle customer interactions across multiple channels without fragmenting the service experience. It supports a more controlled operating model for teams that manage high-value customer conversations, where routing accuracy and channel consistency matter. For enterprise contact centers, all-media access is about more than channel count. It is about giving agents a unified way to respond to customers while preserving the operational structure needed for reporting, queue management, and service governance. That makes this package a strong fit for organizations modernizing customer engagement without losing the rigor of a traditional contact center. Avaya’s Oceana platform is built for environments where customer experience and operational control must coexist. This user package helps extend that model to agents who need to work across media types as part of a coordinated service strategy. For procurement teams, it represents a licensing choice that supports broader engagement capability while staying aligned to enterprise contact center requirements.