Avaya KOOPID SML ENT ADDL CHTBT PER CHTBT 412705

Add more automated customer engagement capacity where it matters most: at the first point of contact. KOOPID SML ENT ADDL CHTBT PER CHTBT is an additional chatbot entitlement for Avaya deployments, intended for teams that need to scale conversational self-service without redesigning their service model. It supports higher interaction volume by extending chatbot coverage across customer-facing workflows, helping reduce repetitive agent work and keep response times predictable. For contact centers and service teams, that means more requests can be handled through guided automation before they reach a live queue. The result is cleaner triage, more consistent answers, and better use of skilled agents on complex cases. This entitlement is a practical fit for organizations that already rely on Avaya and need to add capacity in a controlled way, rather than overbuying a larger package. Because it is an add-on entitlement, it is suited to environments where precision matters: expand only the chatbot coverage you need, when you need it. That makes it easier to align licensing with actual demand while maintaining a premium customer experience.