Avaya JSD SSU One-X AGT R2.X Video Agent AN

Bring video into agent workflows with the Avaya JSD SSU ONE-X AGT R2.X VIDEO AGENT AN. This license is intended for organizations that want to extend customer engagement beyond voice and text while staying within an established Avaya communications environment. For support, service, and customer-facing teams, video can shorten resolution time when visual context matters. This entitlement helps add that capability in a controlled way, making it easier to align user access with deployment policy and software governance. It is a practical fit for enterprises that already run Avaya-based communications and need a license model that maps cleanly to procurement and administration. Because this is a software license, it avoids the cost and complexity of adding separate hardware just to enable a specific workflow. That matters in enterprise environments where consistency, supportability, and entitlement control are part of the buying decision. The result is a more capable agent experience with a clear licensing path and no ambiguity about what is being purchased.