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| Product Supported | JSD SSU MM R4.X |
| Support Hours | 9x5 |
| Covered Period | 12 months |
| Provided Support | Technical support and entitlement preservation |
| Service Location | Regional Avaya support centers |
| Service Description | Vendor technical support for survivability and session management features |
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SKU 219487J provides vendor support for JSD SSU MM R4.x components related to Avaya store survivability and session management as described by the product naming.
The SKU 219487J represents a 12-month support subscription, renewable annually.
This support offering preserves software update entitlement where provided by Avaya for the covered R4.x components.
Cases opened under SKU 219487J are handled through Avaya support channels with documented escalation paths to engineering per Avaya's regional support procedures.
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