AVAYA JSD SSU AURA R6.X SE SURV REM P1 AN

Reduce incident dwell and improve platform observability for Avaya Aura R6.x with a 1 year remote surveillance subscription. This service combines monitored supervision, authorized software updates, and vendor-side triage to limit disruption to session management and contact-center services. It’s tailored for environments where early detection of anomalies and coordinated vendor response yield measurable reductions in outage impact. Procurement gets a single annual SKU that maps directly to Aura R6.x estates, simplifying compliance and budgeting. Operational teams benefit from vendor advisories and remote diagnostics that accelerate root-cause analysis, while leadership retains predictable support costs and documented vendor engagement that justify the subscription spend compared with reactive support engagements.