AVAYA JSD SSU AES R6.X ADV TSAPI MED AN

Protect contact center and enterprise CTI services by securing Avaya’s JSD SSU AES R6.X Advanced TSAPI support (ADV TSAPI MED AN). This entitlement is tailored for environments running Avaya AES R6.x where TSAPI-based integrations need sustained vendor assistance. Over the annual term, Avaya delivers targeted troubleshooting for TSAPI service units, guidance for maintaining TSAPI sessions, and help resolving integration faults that impact CTI functionality. The MED AN designation scopes the engagement to medium-scale deployments or medium-level service-unit profiles, enabling procurement teams to match support level to deployment size. Use this entitlement when Avaya AES R6.x is central to your CTI architecture and you require prioritized, vendor-led resolution paths for TSAPI interruptions to justify a higher support tier than standard maintenance provides.