Avaya JSD SS CCE R5.X Microsoft CRM Conn PP

Bring Avaya contact center activity closer to the customer record with the JSD SS CCE R5.x Microsoft CRM connector. This software entitlement is designed for organizations that need their Avaya CCE environment to work in step with Microsoft CRM, so agents can access relevant customer context without switching between disconnected systems. For operations teams, the value is practical: cleaner workflow alignment, better visibility into customer interactions, and a more controlled integration path for an established contact center stack. Because this is a connector package rather than a broad platform bundle, it fits teams that already have the core Avaya and CRM investments in place and need a focused integration layer. The result is a tighter operational model for service desks and contact centers that depend on accurate customer data at the point of interaction. It supports procurement discipline as well, since the SKU is specific to the integration use case and avoids the cost and complexity of generalized software packages. For enterprises standardizing on Avaya CCE and Microsoft CRM, that specificity matters.