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Create Free Business Account| Pricing Type | Contact reseller for pricing and licensing options |
| Product Supported | Avaya AES R5.X Unified Desktop |
| Covered Period | Contact Avaya for available terms |
| Provided Support | Support for Avaya AES R5.X Unified Desktop integrations |
| Service Description | Vendor support for desktop‑integration diagnostics and escalation |
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It is intended for environments using Avaya AES R5.X with Unified Desktop or CTI integrations where desktop session availability is business critical.
Software upgrades are not specified by the product title. Confirm upgrade entitlements and upgrade services with Avaya or through A5 IT during procurement.
After purchase, A5 IT will confirm entitlements and provide guidance on opening Avaya support cases and submitting the required diagnostics.
The offering targets AES R5.X Unified Desktop integrations; compatibility with third‑party clients depends on their integration method and should be validated with Avaya.
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