AVAYA 415496 IR Collaboration 4-Hour 500-Call Service

AVAYA 415496 identifies an IR Collaboration service quantity defined by two stated measures: 4 hours and 500 calls. The hour value establishes a time measure for the service, while the call value records a separate call quantity. Read both measures together when aligning the service scope to collaboration activity. IR Collaboration names the service grouping associated with this entry. The 4-hour and 500-call values serve different purposes. Hours express duration, while calls express the listed call count. Keeping those values separate avoids treating a call allowance as additional service time or treating the duration as a call total. This distinction applies wherever collaboration service activity is evaluated against both time and call quantities. Each measure remains part of the stated scope for this service record. Within the IR Collaboration designation, this entry is distinguished by its combined 4-hour duration and 500-call quantity. It provides a fixed quantity rather than an open-ended description of collaboration work. Use the duration as a measured service boundary and the calls as the associated count boundary; neither measurement replaces the other. The combined values give service stakeholders two numerical references for evaluating the stated collaboration scope.