Avaya IR COLLAB 4 HOURS 300 CALLS

Resolve service-impacting collaboration incidents quickly to maintain business continuity. This offering delivers a timed 4-hour engagement focused on restoring up to 300 concurrent calls across Avaya collaboration platforms. Engineers perform immediate remote diagnostics, isolate the fault domain (network, SBC, media servers, or call-control), execute agreed remediation actions, and verify service recovery. Deliverables include incident timeline, root-cause findings, configuration corrections applied during the window, and a prioritized follow-up checklist to prevent recurrence. Designed for infrastructure teams that require SLA-driven containment rather than long-term project work, this package minimizes downtime costs and returns systems to operational state without purchasing broader retainers.