Avaya IR COLLAB 2 HOURS 1000 CALLS

Stop major disruption to enterprise communications with a focused 2-hour incident response engineered for high-concurrency environments. This service targets restoration or containment for up to 1,000 concurrent calls, prioritizing rapid actions that re-enable critical call flows. The engagement includes immediate log and packet analysis, SBC and media-path checks, rapid configuration rollback or temporary mitigations, and validation of call success paths. Engineers document findings, applied changes, and produce a concise incident brief with recommended next steps for sustained recovery. This SKU suits large-scale events where short, decisive intervention prevents extended downtime and protects revenue-critical voice services without committing to long-term contracts.