Avaya IPOSS CLD-APR-ONLY ONSITE NBD CAT9 3YPP

Enable predictable field support for higher-severity approval incidents with a combined cloud-approval and next-business-day on-site contract for Avaya IPOSS. This SKU provides cloud-approval-only case handling with an NBD on-site response option for Category 9 incidents, over a 36 month term. It is designed for infrastructure teams that need approval workflow integrity but must also guarantee a measured on-site remediation path when incidents exceed remote capabilities. By pairing cloud approval with NBD dispatch, the plan preserves auditability and reduces emergency premium charges while ensuring hardware or site-level faults receive timely physical attention. The model is ideal for distributed Avaya environments where certain failures require a technician on-site but most approval decisions remain remote. The service includes prioritized cloud intake, documented approval trails, and scheduled next-business-day field dispatch following Avaya escalation rules. This SKU controls total cost of ownership by avoiding immediate emergency onsite fees, offering predictable response windows and a three-year procurement horizon aligned to platform lifecycle and budget planning.