Avaya IPOSS CLD-APR-ONLY 4HR CAT8 5YPP

Keep critical Avaya IPOSS cloud services recoverable within enterprise SLAs. This APR-only cloud support contract provides a 4-hour response commitment and five years of coverage under the CAT8 classification, enabling procurement and SRE teams to budget support for high-priority voice and collaboration workloads. The plan focuses strictly on APR (advanced part replacement) for covered cloud components, reducing time-to-repair for hardware-backed cloud elements without layering reactive professional services. Deliverables include rapid incident intake, prioritized case handling and replacement part provisioning aligned to the 4-hour SLA. Choose this tier when you need deterministic, multi-year coverage to preserve service levels and lower operational risk compared with ad hoc break-fix. Implementation and management remain with your operations team; this contract narrows the vendor responsibility to swift APR execution and SLA adherence, justifying premium pricing through predictable response times, an extended support window and category-specific escalation paths.