Avaya IPOSS C/D CLD-APR-ONLY 4HR CAT4 3YPP

Maintain operational continuity for Avaya IPOSS C/D deployments by adding a cloud-approval-only support contract that guarantees rapid triage and documented approval actions. This 4 hour response, Category 4 plan covers a 36 month term and is scoped to incidents that require cloud-approval workflows rather than full on-site servicing. Use it to preserve platform uptime, accelerate approval decisions, and maintain compliance records without paying for full break/fix onsite dispatch. The service is optimized for teams that run centralized Avaya IPOSS C/D control planes and need predictable, accountable escalation for lower-severity incidents. It reduces procurement overhead by isolating approval lifecycle management from hardware maintenance, making this model cost-effective when your internal operations handle most on-premise repairs. Delivery includes prioritized cloud-case intake, documented approval trails, and coordinated handoffs to field teams when escalation beyond cloud approval is required. Choose this SKU when you require a defined response SLA for approval events, consistent auditability across incident records, and a three-year commitment that aligns support budgeting with platform lifecycle planning.