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Create Free Business Account| Pricing Type | Post‑Purchase Support |
| Product Supported | IP Office 500 V2 |
| Support Hours | Business hours (8x5) |
| Bundle Support | Advanced Parts Replacement (APR NBD) |
| Covered Period | 5 Year Post‑Purchase |
| Provided Support | 8x5 onsite support |
| Service Characteristic | Onsite technician dispatch for eligible incidents |
| Service Location | Onsite |
| Service Description | Vendor onsite technical intervention with APR NBD parts replacement |
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Yes. The plan provides 8x5 onsite technical response for eligible incidents, enabling vendor field intervention when remote resolution is not adequate.
The five‑year term secures post‑purchase support entitlements for the specified IP Office 500 V2 platforms, including onsite response and APR NBD parts replacement as described in the contract.
When an eligible part failure is identified, APR NBD triggers next‑business‑day dispatch of replacement parts. Combined with onsite technician response, this reduces total time to repair.
Upgrades and changes to support level are available through Avaya or authorized partners. Contact your account team to evaluate upgrade options and associated costs.
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