Avaya IPO C/D RTS 8x5 APR 4HR 120G7 5YPP

Preserve telephony continuity across enterprise sites with targeted support engineered for Avaya IP Office 120G7 deployments. This SKU delivers 8x5 remote technical support (RTS) combined with Advanced Parts Replacement (APR) that targets a 4-hour parts dispatch window during covered hours — for a fixed five-year period. The coverage aligns vendor response to business-hour operations, reducing mean time to repair for hardware faults while keeping escalation, diagnostics and parts logistics under Avaya’s support umbrella. For procurement and infrastructure leaders, this offering reduces internal labor for triage, accelerates component turnaround, and simplifies budgeting for multi-year voice platform maintenance. Pair this coverage with on-premise monitoring and a disciplined change process to minimize service interruptions and preserve call platform service levels.