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Create Free Business Account| Mpn | 414148 |
| Vendor | Avaya |
| Service Tier | PTMMOD |
| Coverage Type | OS24X7 |
| Product Supported | Avaya HAAS MM717 |
| Support Hours | 24x7 |
| Covered Period | 12 months |
| Provided Support | 24x7 OS technical support, phone escalation, module maintenance |
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OS24X7 coverage provides round‑the‑clock access to Avaya technical support for operating system incidents, prioritized phone escalation and entitlement to module-level fixes during the 12‑month subscription.
This SKU guarantees 24x7 access and prioritized handling for critical incidents; business-hours plans limit support to defined office hours and typically have longer response timelines.
Yes. The subscription includes phone escalation and prioritized case handling routed through Avaya support channels to reduce mean time to repair.
The plan provides entitlement to module-level fixes and updates relevant to the HAAS MM717 OS during the 12‑month coverage period.
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