Avaya Support Advantage Preferred 24 x 7 Service

Maintain service continuity across your Avaya environment with Support Advantage Preferred. This 24 x 7 technical support service is built for teams that need faster diagnosis, clearer visibility, and consistent operational support without adding hardware overhead. Support Advantage Preferred includes the core Essential service features and extends them with Avaya EXPERTSM Systems for alarm monitoring and proactive issue resolution. That means issues can be identified and acted on faster than a manually generated service request, helping reduce the time between detection and remediation. The service also includes Avaya Diagnostic Server with SLA Mon technology, giving administrators deeper network visibility and diagnostic tools that speed troubleshooting while avoiding additional equipment. For organizations running business-critical communications, the value is in reducing uncertainty. Proactive alerts for PSTN and IP network issues help teams respond before small faults become outages. Electronic and physical service coverage supports dependable delivery, while phone support provides direct access to technical assistance when needed. This service is designed for enterprises that want predictable support costs, faster problem resolution, and stronger protection for their Avaya investment. It is a practical fit for environments where uptime, response time, and operational control matter more than generic break-fix coverage.