Avaya CMS R21 New/Add Client Extl 434302

Expand reporting access for the people who need it most without changing the core contact center environment. Avaya CMS R21 NEW/ADD CLINT EXTL adds client entitlement for external users, making it easier to share operational visibility across supervisors, analysts, and partner teams. This licensing item is designed for organizations that already run Avaya CMS R21 and need to extend access in a controlled way. It supports a cleaner operating model for distributed teams, where reporting, queue performance, and service metrics must be available to more stakeholders without opening unnecessary access to the full system. For enterprises with multiple sites or outsourced operations, this type of add-on helps standardize how data is consumed. It keeps access aligned to the deployment you already have, while supporting the reporting workflows that drive staffing decisions, service-level tracking, and daily management. Choose this option when the requirement is not a new platform, but a precise expansion of who can connect to the existing one.