Avaya CMS R19 Pipkins RTA New License

Bring real-time adherence into your Avaya CMS R19 environment with a new enterprise license for Pipkins RTA. Built for contact centers that need immediate visibility into schedule adherence, this license supports more disciplined workforce execution and faster response to staffing variance. When every interval matters, supervisors need more than historical reporting. They need a live view of whether agents are where they should be, when they should be there. This license helps extend CMS R19 with a focused adherence capability that supports operational control, workforce accountability, and day-to-day management decisions. It is a strong fit for organizations that already depend on Avaya CMS and want to add a targeted real-time adherence function without changing the broader platform strategy. For teams managing service levels, shrinkage, and schedule compliance, the value is in precision: better visibility, faster intervention, and a cleaner path to consistent execution.