Avaya CMS R19 IEX Historical Upgrade License

Keep historical call data available as your contact center advances to Avaya CMS R19. This upgrade license is intended for organizations that depend on IEX historical reporting and need a clean path to the newer release without losing continuity in operational analysis. Built for existing Call Management System environments, it supports upgrade scenarios where preserving reporting access matters as much as the software transition itself. That makes it a practical fit for teams managing long-lived telephony and contact center records, where historical visibility informs staffing, service levels, and trend analysis. Because this is an upgrade license, it is suited to customers already invested in the CMS platform and looking to extend the value of their current deployment rather than replace it. For procurement teams, that means a more targeted purchase aligned to a specific migration need. For operations teams, it means keeping the reporting foundation intact while moving forward on a supported release path.