Avaya CMS R18 WFO RLTM ADDL SESSION 389590

Expand real-time workforce optimization capacity in an existing Avaya CMS R18 deployment with this additional session entitlement. It is intended for contact centers that need more live operational visibility, especially when staffing decisions, queue conditions, and service levels must be monitored closely throughout the day. For enterprise teams, adding session capacity is often the cleanest way to scale an established platform. It avoids unnecessary disruption while giving supervisors and operations leaders more room to support active monitoring workflows. That makes it a practical choice when the contact center is growing, when more users need access, or when real-time oversight has become more central to daily execution. This entitlement fits organizations that already rely on CMS for workforce and contact center operations and want to extend that environment in a controlled way. The result is more usable capacity for live management, with a licensing model that supports incremental expansion rather than a full system change.