Avaya CMS R18 WFO HIST ADDL SESSION 389591

Add historical workforce optimization capacity where it matters most: inside the contact center record set. Avaya CMS R18 WFO HIST ADDL SESSION expands the available session count for organizations that depend on historical data to review performance, validate staffing decisions, and maintain a reliable operational archive. This add-on is built for environments where every session contributes to a clearer picture of agent activity and service trends. It supports teams that already run Avaya CMS R18 and need additional historical session coverage without changing the underlying platform. That makes it a practical fit for enterprises managing larger agent populations, longer retention requirements, or more demanding reporting workflows. For procurement teams, the value is straightforward: add only the capacity you need, when you need it, while staying aligned with an existing Avaya CMS deployment. For operations leaders, the benefit is continuity—more historical session depth for analysis, planning, and governance. In contact center programs where data quality drives staffing, service levels, and audit readiness, this type of licensed expansion helps protect the investment already made in CMS R18.