Avaya CMS R18 Unload History Additional Session

Increase the capacity of Avaya CMS R18 unload history workflows with this additional session entitlement. For contact centers that rely on historical reporting, operational review, and performance analysis, extra session capacity can help keep data movement and processing aligned with day-to-day demand. This is a practical fit for environments where reporting volume grows faster than the original session allocation. Rather than forcing a broader platform change, it adds targeted capacity where it is needed most, helping teams preserve visibility into agent activity, queue performance, and service trends. Procurement teams benefit from a focused add-on that supports a known deployment model and a specific operational need. Infrastructure teams benefit from a cleaner way to scale historical processing while keeping the Avaya CMS R18 environment intact. For organizations managing customer experience at scale, even small capacity additions can matter. This entitlement helps maintain the reporting depth and operational continuity that contact center leaders expect from a mature CMS deployment.