CMS R18 TCS HIST ADDL SESSION

Preserve the historical detail your contact center depends on with CMS R18 TCS HIST ADDL SESSION. Built for Avaya environments that need more reporting headroom, this entitlement adds session capacity so teams can retain and review more historical interaction data without compromising the integrity of the CMS deployment. For operations leaders, workforce analysts, and administrators, that means better continuity in reporting workflows and more room for the data that drives staffing, service-level review, and performance analysis. It is a practical way to expand capacity in a controlled manner, especially when the existing CMS environment is already tuned for production use. Because this is an additional session entitlement rather than a platform replacement, it fits organizations that want to scale reporting access without introducing unnecessary change to the broader communications stack. That makes it a strong fit for enterprises that value predictable licensing, cleaner administration, and a lower-friction path to growth. Use it when historical visibility is too important to compress, archive too aggressively, or lose to capacity constraints. It keeps your Avaya CMS R18 environment aligned with the reporting demands of a busy contact center.