Avaya CMS R18 GEOTEL ICM RLTM ADDL SESSION

Expand an existing Avaya CMS R18 deployment with an additional real-time session entitlement for Geotel ICM. This licensing item is intended for organizations that need more capacity for live operational visibility without changing the underlying contact center platform. For teams managing high-value customer interactions, real-time access matters. Additional session capacity helps maintain the level of monitoring and control required to track activity as it happens, support operational decisions, and keep reporting workflows aligned with current demand. It is a focused way to scale an established environment rather than introducing a broader software change. This entitlement is especially useful when the current CMS deployment is already embedded in daily operations and procurement needs a precise, incremental expansion. It supports a disciplined approach to growth: add only the capacity you need, keep the platform you trust, and preserve continuity across the contact center stack. For enterprises standardizing on Avaya CMS R18, that balance can be more valuable than a larger, more disruptive alternative.