Avaya CMS R18 ECH Handler Additional Session

Expand Avaya contact center capacity with an additional session entitlement for CMS R18 ECH Handler. This license is designed for organizations that need to scale in a measured way while keeping the underlying deployment intact. It gives IT and telecom teams a clear, release-specific way to add capacity without introducing uncertainty into the licensing model. For enterprise contact centers, that matters. Session-based expansion supports planning around agent growth, queue demand, and service-level requirements while preserving the structure of the existing CMS environment. It also helps procurement teams keep entitlement records clean and aligned to the installed release. This is the kind of license that fits mature operations: specific, controlled, and easy to account for. Rather than overbuying broad capacity, teams can add only what they need for the current environment. That makes it a practical choice for organizations that value operational discipline, predictable spend, and continuity across Avaya CMS R18 deployments.