Avaya CMS R18 Blue Pumpkin Historical Addl Session

Maintain access to the historical contact center data your operations still depend on. CMS R18 Blue Pumpkin Historical Additional Session adds licensed reporting capacity for Avaya environments that rely on legacy Blue Pumpkin analytics and archived performance records. This entitlement is designed for organizations that need to preserve continuity across reporting teams, compliance reviews, and long-range trend analysis. It supports environments where historical data cannot be lost, duplicated, or reworked into a newer reporting stack without cost and risk. For enterprise contact centers, the value is straightforward: protect the reporting investment already in place and extend it only where additional session capacity is required. That makes it a practical fit for distributed operations, regulated workflows, and teams managing multiple historical reporting consumers. Because this is a software entitlement rather than a hardware appliance, deployment is tied to your existing Avaya CMS licensing and system configuration. It is best suited for organizations that need precise control over access, continuity, and reporting scope.