Avaya Call Management System R18 HA/Survivable Agent License

Preserve call center continuity with an additional high availability/survivable agent license for Avaya Call Management System R18. Built for 251+ volume licensing environments, this entitlement supports organizations that need more than standard call reporting and administration. It adds capacity for HA and survivable agent coverage, helping maintain operational control when primary systems are disrupted. For enterprise contact centers, the value is in resilience. When voice operations support customer service, collections, technical support, or regulated workflows, downtime carries immediate cost. This license is designed to fit into an existing CMS R18 deployment and extend the survivability model without replacing the core platform. Because it is sold under volume pricing, it aligns with larger procurement motions and multi-site planning. That makes it a practical fit for teams standardizing on Avaya infrastructure and looking to protect service continuity with a targeted license addition rather than a broader platform change.