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Create Free Business Account| Pricing Type | Subscription / Renewal |
| Product Supported | CCT STDBYSVR ExpPlus-SLCDJ |
| Support Hours | Varies by contract |
| Covered Period | Subscription-based (term defined at purchase) |
| Provided Support | Technical support, remote diagnostics, entitlement management |
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This subscription covers technical support for the CCT STDBYSVR ExpPlus-SLCDJ offering, including prioritized case handling, remote diagnostic assistance, and management of applicable software entitlements. Exact terms and hours are defined in the purchase contract.
Open cases through the Avaya Support Portal or by the contact channel specified in your contract. Cases tied to this subscription are routed with priority handling to Avaya specialists familiar with standby server topologies.
The subscription provides access to entitlement services and the ability to obtain applicable software updates and patches as defined by Avaya’s entitlement policies for this product.
Yes. The subscription is intended to support validation and troubleshooting activities for standby servers, including assistance during failover testing to help reduce recovery time and validate cutover procedures.
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