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Create Free Business Account| Pricing Type | Contact Avaya |
| Product Supported | CCT IVR Incre Pass Plus-SLAJ0 |
| Support Hours | Varies — contact Avaya |
| Covered Period | Varies — contact Avaya for term |
| Provided Support | Software support and maintenance focused on IVR pass |
| Service Location | Remote — contact Avaya |
| Service Description | Vendor support engagement for IVR pass troubleshooting and updates |
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This entitlement focuses Avaya support on incremental IVR pass capabilities: troubleshooting, configuration guidance, and vendor-supplied updates that affect IVR pass-through behavior. Contact Avaya for precise contract terms and hours.
Confirm the MPN GU4300AJ0 in your Avaya contract or order documentation and provide system details to Avaya support so they can map the entitlement to your IVR instance.
Yes. By aligning vendor support to IVR pass behavior, the entitlement shortens diagnosis and escalation paths for pass-related incidents, reducing internal troubleshooting overhead.
Pricing and term vary by contract and region. Contact your Avaya account team or authorized reseller for quotes and available coverage periods.
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