Avaya 416972 CC WE Text Rec Add Lic Fixed 5-Year Sub

Keep text-based customer conversations available for the full retention window your organization requires. Avaya 416972 adds text recording capability under a fixed 5-year subscription model, making it a practical fit for contact centers that must preserve interaction history for compliance, quality assurance, and case reconstruction. This license is designed for teams that need controlled, predictable access to recorded text interactions over time. It supports operational review workflows where supervisors, QA teams, and compliance staff need to verify what was said, when it was said, and how an issue progressed. For organizations managing regulated customer communications, that traceability matters. Because this is a software license rather than a hardware appliance, deployment stays aligned with your existing Avaya environment. The fixed subscription structure also simplifies procurement and planning across multi-year budgets. Choose this option when you need retention-focused text recording that fits enterprise governance requirements and avoids the overhead of separate infrastructure purchases.