Avaya CC WE MST TXT REC ADD LIC FXD SUB 5YRAN

Keep text-based customer conversations available for review, retention, and compliance workflows with this Avaya contact center add-on license. Built as a fixed subscription term, it extends recording capability into messaging-driven service operations where written interactions often carry the same operational and regulatory weight as voice. For teams managing high-value customer support, sales, or service queues, text recording helps preserve context that can be lost in live chat or messaging exchanges. That means supervisors can review interactions, quality teams can assess agent handling, and administrators can maintain records according to internal retention policies. This license is suited to organizations that already run Avaya contact center environments and need a controlled way to add text recording without changing the core platform. The 5-year term supports longer planning cycles, simplifies procurement, and reduces the churn of annual renewals. For enterprises that treat interaction history as an operational asset, this is a practical way to keep digital conversations accessible and governed over time.