Avaya CC WE MST TXT REC ADD LIC FXD SUB 3YRAN 417012

Preserve text-based customer interactions where auditability matters. This Avaya add-on license extends contact center operations with text recording capabilities under a fixed 3-year subscription term, giving operations and compliance teams a defined entitlement for structured retention and review. Designed for environments that already run Avaya contact center workflows, this license supports organizations that need to document customer conversations, investigate service issues, and maintain records for internal governance. It is a practical fit for teams that cannot afford gaps in interaction history or inconsistent evidence trails. Because this is a subscription add-on rather than a broad platform bundle, it is suited to targeted deployments where procurement wants clear scope, predictable term length, and a specific functional outcome. That makes it easier to align licensing with actual contact center usage and avoid paying for capabilities that are not required. For enterprises managing regulated service operations, the value is in precision: add the recording entitlement you need, keep the term fixed, and maintain a cleaner licensing model around a critical customer communication function.