Avaya 417010 CC WE MST TXT REC ADD LIC FXD SUB 1YRAN

Capture and retain text interactions with a fixed one-year subscription designed for contact center environments that need stronger oversight. Avaya 417010 adds text recording capability to support compliance workflows, internal review, and dispute resolution across customer conversations. This license is suited for organizations that treat message history as operational evidence, not just communication history. By preserving text-based exchanges in a controlled format, it helps teams validate customer commitments, review agent interactions, and respond faster to audit requests. The fixed subscription model also gives procurement teams a clear renewal horizon for budget planning. For enterprises running regulated or high-volume service operations, text recording can close a critical visibility gap. It supports more consistent governance across channels and gives supervisors a reliable record for quality assurance and escalation handling. When the cost of missing a conversation is higher than the cost of retaining it, this license earns its place.