Protect operational continuity with a service plan designed to keep covered systems maintained and recoverable. The HPI Care Pack Proactive Care with Defective Media Retention provides 5-year on-site support with parts and labor coverage, next-business-day response, and a 9 x 5 service window. For IT teams, that means fewer surprises when hardware issues arise and a more predictable path to restoration. On-site service reduces the burden on internal staff, while parts replacement and labor coverage help streamline remediation. The defective media retention component is especially important in environments where data handling policies require tighter control over failed storage media. This service is a strong fit for organizations that value planned support economics over reactive break-fix spending. It helps stabilize maintenance budgets, reduce downtime exposure, and keep critical equipment aligned with business expectations over a full five-year term.