Keep production systems covered with a service plan built for fast recovery and minimal disruption. HPE Care Pack Proactive Care with Defective Media Retention delivers 4 years of on-site support with 9 x 5 next-business-day response, giving IT teams a clear path to resolution when hardware issues arise. This extended service includes parts replacement and parts-and-labor coverage, so repairs are handled with the resources needed to restore service efficiently. On-site delivery reduces the burden on internal teams and shortens the time between incident and remediation. For organizations that depend on stable infrastructure, that matters more than a generic warranty. Defective media retention adds an important layer of control for environments that manage sensitive data and compliance requirements. Instead of surrendering failed media, your team retains custody while service proceeds. The result is stronger operational continuity, better governance, and support that fits enterprise expectations. For infrastructure leaders evaluating support options, this plan offers the kind of coverage that justifies the investment: predictable service terms, hands-on response, and a maintenance model designed for business-critical environments.